Sona Medspa Reviews
43.1K
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TOTAL REVIEWS
66.5K
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Sona Medspa Reviews
All I heard was "Corporate took away the numbing cream." It was because the technicians were using it all up as their get free treatments when at work. So when you are on a cool sculpting machine and they are supposed to be watching you; they are on the other machine...
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ID
Location
Grapevine, Texas
Service
Sona Medspa Coolsculpting Body Treatment
Cons
- People
- Way they treated you if something went wrong
Reason of review
Poor customer service
Loss
$5200
Preferred solution
Full refund
New Reviewer
Recent visit
I just went to Sona in Huntersville, NC and was thrilled with my visit. Kay handled my injectables and she is fabulous. I highly recommend them to anyone who is bravely fighting the signs of aging along with me.
ID
Location
Charlotte, North Carolina
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Verified Reviewer New Reviewer
First if all I had to listen to the managers personal problems to start with. Then I had two treatments and paid during a special for a total of 5 areas. Thighs are more expensive. I decided to change two of my areas to thighs and was willing to pay the difference. The...
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ID
Location
Sugar Land, Texas
Service
Sona Medspa Coolsculpting Body Treatment
Pros
- Clean
Cons
- Results
- Deceptivness of the rep who sold me the treatment package
- Glamorized the consultations so you would buy the product
Loss
$4200
Preferred solution
Deliver product or service ordered
New Reviewer
Great Experience
I received Botox and facial filler two weeks ago by Jessica Pebbles @ Sona Med Spa (Little Rock) Location. It was an amazing experience. Jessica went above and beyond to make me feel comfortable. She was very knowledgeable and really listened to my needs. My face now looks so much fuller and younger. I had lost 100lbs and with that weight loss my checks had lost their fullness. I am so much happier now when I look in the mirror. I highly recommend Jessica @ Sona Med Spa!!!!
ID
Location
Searcy, Arkansas
Reason of review
Good customer service
New Reviewer
Worst dermatologist practice
The PA, Shane, couldn’t diagnose me correctly my first, second, or third visit but billed me all for full visits and follow ups. The medicine he did prescribed had nothing to do with what I came to him for. Then the bill came in and the billing department is even more incompetent. They told me it wasn’t their problem they couldn’t code the billing correctly and gave me the run around on who I needed to speak with. The person who I needed to speak with was never available and took weeks to get in contact with. Don’t use this incompetent company unless you enjoy the run around and wasting money for no results!
ID
Location
Township 1 Charlotte, North Carolina
Reason of review
Not as described/ advertised
Very poor communication and system that they are using
I started my face hair remvoal treatment which is very horrible experince in each sesion, however after few sitting I was trying to cancel my packege- and they said NO over on that they never call me back for my appointments neither received any remider call for that-and each time they are saying that its a "SYSTEM ISSUE" I dont think this is a good quality to do buisness with the customer
ID
Service
Sona Medspa Laser Hair Removal
Reason of review
Poor customer service
Loss
$824
New Reviewer
Half *** Pixel Procedure Raleigh NC
When making the appointment they asked me if I had the numbing cream that MUST be applied 30 minutes prior to arriving. When I was taken back I said, "I didn't feel numb from gel". She responds " you'll be fine. I've had this done many times with no numbing medicine all me." The numbing gel they insist that you buy costing over $50 now told I don't need it She told me to lay on the table with no glasses to shield my eyes nor did she give me a headband to keep my long hair out if the way. I had to ask for them. If you're not familiar with pixel it looks like little dots all over your face where they apply the laser. She did the procedure less than 15 minutes and I have patches all over my face, which about 1/4 total combined hasn't been touched with a laser. She did it so fast and also refused to do my neck that was scheduled. My face and neck have had no sun and both looked the same I think she was in such a hurry to get to next customer or leave for the day she caused me 7 days of work for down time and it's a half done job. Absolutely the worst job ever. I've had this done before by a manager there and she did a great job but this girl obviously did not know what she was doing or was in a rush to get out for the day. I felt like I was in an assembly line. When I finished she said you've had this done before so you know what to do. She walked me to the front and say goodbye and said I could leave. She did not give me any instructions whatsoever about how to care for my face other than to keep cream on it. It had been well over a year since I had my first pixel. I spent over $10,000 with them over time and still have several pixels left on my account. I'm going to contact corporate to ask for a refund. Don't waste your money on this spa. It's not like it once was. Terrible....
ID
Location
Swift Creek, North Carolina
New Reviewer
Feckless aesthetician
I’ve had three appointments for Botox. The first two, the aestheticians were very through and careful marking the locations of injections sites. This last time, the aesthetician did not mark and put in 16 units at four spots, not in symmetrical locations. I do have a background in muscular anatomy, the injection sites were not close to where they would make the best use of the Botox. At the desk to pay, I noticed on my chart she had not marked the injections sites either. The previous two visits were marked w how many units at each site very clearly. This has been a convient office location, I’m seen very quickly, but I will not go back. The office staff is outstanding and very friendly. As for my results, the Botox has made my frown line between my eyebrows lesson, not to the extent I would like (44 units over 4 months). This past experience has left me with a headache and a sensitive knot at one injection site. Many FAQ sites suggest not going to your GP as they may not have the best training, I will go back to mine as she was very aware of where and why to place the injections.
ID
Location
Little Rock, Arkansas
Service
Sona Medspa Botox Injection
New Reviewer
Cool Sculpting
They quoted me originally $7200 but end up over $9000. That wasn’t what I ageeed to
ID
Location
Huntersville, North Carolina
Service
Sona Medspa Coolsculpting Body Treatment
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New Reviewer
Don't waste your money
Having previously purchased laser hair removal from Sona, many years ago, I should have known better than to go back. Their pricing practices are shady and their treatment packages do not work. My previous package had not included the free "touch up" packages, so I thought I would be able to achieve full hair removal in those areas if I bought more. At no time did anyone evaluate the hair I wanted removed or inform me that my expectations were out of line with what they could offer. They just took my money. I also bought a package for a new area. I informed them throughout the process that I was seeing no change, but they said I should just keep coming. Then they told me I must have an undiagnosed medical condition, so I went to my doctor to prove that I don't. Then they said that it was my fault, that I had signed the release that said I knew it might not work. I did not know it might not remove the remaining hair -- they said that since I had had some hair removal previously it should work again. They said they could not refund me any money, since I had come all 5 times, but I came all those times because they said they couldn't talk to me about what my options were if the treatment didn't work until I had completed the treatment. They are deceptive, useless, and I would never recommend using their services. Stay away and find another, honest, provider.
ID
Location
Huntersville, North Carolina
Service
Sona Medspa Laser Hair Removal
Cons
- Deceptivness of the rep who sold me the treatment package
- Pretty much everything
- Results
Reason of review
Poor customer service
Loss
$1800
Preferred solution
Full refund
New Reviewer
I went to Sona Med Spa a few years ago (back in 2016, I believe), and I thought they were going to do a successful job with the hair removal on my face and underarms. Well, apparently that hope was short-lived because their "hair removal" program ended up being a...
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ID
Location
Fort Worth, Texas
Service
Sona Medspa Face Laser Hair Removal
Cons
- Deceptivness of the rep who sold me the treatment package
- Pretty much everything
- Glamorized the consultations so you would buy the product
Reason of review
Can we pretty much say all of the above?
Loss
$3100
Preferred solution
Full refund
New Reviewer
Don’t use Sona med spa
Very disappointed in services ! injectables have my face looking deformed, poor customer service in that the person who injected me commented “well it’s not a facelift!” Some nerve after I spent over $1800 for treatment! I’m just pissed that I’m stuck till injectables wear off ! With a deformed face !
ID
Location
Greensboro, North Carolina
Service
Sona Medspa Injection
Reason of review
Bad quality
New Reviewer
I called about a premotion and told them I was unable to make that day and they said no problem we will honor it the day of your appointment, great. First I get there and the billing was all confusing they did not know what they were doing.Then they told me I have to...
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ID
Location
Charlotte, North Carolina
Service
Sona Medspa Customer Care
Reason of review
Poor customer service
New Reviewer
Crooked at #>%£*
So you sign a contract saying you get touch ups as long as you want them for a great price. I do not care that someone bought them, they bought MY CONTRACT with the business and then break it. DO NOT GO TO SONA. You’ll never have the same tech twice and they are a huge rip off. Go somewhere that values your REPEAT business!
ID
Location
Frisco, Texas
Service
Sona Medspa Laser Hair Removal
Pros
- Technician was wonderful
Cons
- Way they treated you if something went wrong
Reason of review
Order processing issue
New Reviewer
While going through treatments, the staff was very friendly and helpful. However, I was sold a treatment for Venus Legacy that was over $4000 for the package. Ouch. I guess I should not have gotten sucked in because the cellulite on my legs looks the same as it did...
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ID
Location
Dallas, Texas
Service
Sona Medspa Body Treatment
Reason of review
Not as described/ advertised
New Reviewer
Worst Botox Injections , LOPSIDED!!’
Had Botox injections by Crystal and she only injected one side of my forehead leaving me lopedsided looking and causing opposite side to have creased she didn’t even care to balance out product. Also Botox is weak, used already opened bottle no telling how long it sat out degrading. Doesn’t not know what she is doing, AVOID this place !!!!
ID
Location
Little Rock, Arkansas
Service
Sona Medspa Botox Injection
Reason of review
Bad quality
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For starters, let me say that as an Registered Nurse of 25 years, I am appalled and by the treatment you described you allegedly received at the hands of this Nurse/PA. What happened to you was a violation of several state federal and local laws as well as State Boards of Medicine and Nursing Practice.
I am not an attorney and am not licensed to dispense advice in such matters but I am an RN of 25 years. Just an FYI, I do not believe there is a statute of limitations on assault and battery if it occurred from a medical professional (which is the legal definition of the treatment you received from them) I believe the Person you are referencing may in fact be a Nurse Practitioner as Sona Med Spa employs them due to budget concerns (I am not sure of this but it may be why you could not get an accurate name and Legal disposition of who she is), which by the way, is Public Record. In either case, if she is a PA, you can request her credentials including her full legal name and License #, who is her State Licensing Authority and s(he) has to comply by law. If she or anyone at that office tried to conceal who she is and her title/ Credentials, this is also a violation of Federal law.
As an Registered Nurse and former unhappy client of Sona Med Spa, I would strongly encourage you to do 2 things: 1) Go to this office with pen and paper and an officer of the law to file a report for assault and battery against those who participated in the physical damage you received. Report her and anyone else whom took part in the assault to the appropriate agencies.
If she is an Advanced Practice RN called a Nurse Practitioner (NP) or (Nurse Practitioner) you should report her to the police for assault and battery and to the appropriate State Board od Nursing for causing you harm by not prescribing the appropriate numbing crème/Gel. (to not do this was absolutely unconscionable and a violation of the Nurse Practice Act) If she is a PA, report her to the State's Medical Board hope you get satisfaction!