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Sona Medspa - Treatment doesn’t work

I have a cool sculpting done almost a year ago and it didn’t work, I called to complain a month later and I was told to wait for 6 months, I waited and then complained again and had a review done and it is almost a year later and they haven’t resolved my complaint, I don’t think it was done properly so they can sell us more treatments, it is a very expensive scam
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1185781
I went in for a consult for an acne scar. They replied they had no spot treatment that i would need to do my entire face. I agreed however only wanted to do 1 set of 3 treatments, they said i needed 2 sets of 3 for best results. I insisted i only wanted the three just...
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2.3
I liked
  • Technician was wonderful
  • Nurse practitioner
I didn't like
  • Way they treated you if something went wrong
  • Deceptivness of the rep who sold me the treatment package
#1167796
I went to Sona Med in Little Rock last year to have the freezing of fat cells in the stomach area. This was refused because I had a small umbilical hernia not requiring surgical repair. I was offered and bought treatment for the face and upper arms. One of the...
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1.0
#1159279
I went in for a treatment on August on my tummy and back fat. They said you wont see results for 12 weeks. Its been over 12 weeks, nothing, not even a slight change from before. So far its been a joke yeah a joke on me. I dont recommend this procedure because they...
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Anonymous
Billy

Only way to lose fat is metabolize more than you intake.Throwing money at some BS wonder program buys you nothing.It doesn't change the habits that are the cause of your issue...

1.5
#1145268
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Sona Medspa - Woodlands Sona Med Spa

Customer service is horrible.. Head NP is rude and talks down to you.
1.9
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Staff
Value for money
Website
#1123382
Let’s just start off with the lady who seemed puzzled about the spacing of my stomach and was unsure but then came back to say no you’re fine to get the cool sculpting done.I should’ve just gotten up then because of the look on her face but I went ahead for my two...
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The results were awful one side looks worse than the other my abdomen is larger in both areas they did the cool sculpture on it's been almost 6 months and it still looks the same still have pain in the bottom part of my abdomen and swollen the top part of my abdomen is...
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I used to work for Sona. The truth is many of the services don't work and employees know they don't work, but it doesn't matter. The bottom line is all that matters. High pressure sales take place and contracts are signed. Once the contract is signed, you are...
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#1094965
Well I've used Sona for 8-9 years now. I've even bought Botox, face masks, and 2 laser hair packages from them in the past. Apparently, upon buying contract on laser, you have cheap touch ups as needed as long as you want. Now, since they went corporate, they felt like...
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1.1
#1094740
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Sona Medspa - First time client

Didn't feel like a true spa at all. No pictures on the walls or flowers anywhere. 10+ year old magazines in the lobby. NP was exceptional!! Very satisfied with treatment and results. Receptionist and other staff talked loudly about other clients and what they owed. They were always concerned about prepayment for visits. Not sure I will recommend Sona to anyone at this point.
3.4
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1092529